Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-client-satisfaction-score-monitoring.livebursts.com (hereafter referred to as “AI Client Satisfaction Score Monitoring,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from users accessing our website, applications, services, and products at https://ai-client-satisfaction-score-monitoring.livebursts.com (collectively, “our Platform”).

Scope

This policy covers all aspects of your interaction with AI Client Satisfaction Score Monitoring’s online presence, including but not limited to:

  1. Our official website located at https://ai-client-satisfaction-score-monitoring.livebursts.com.
  2. All applications and services offered through our Platform.
  3. Any third-party platforms or services we may link to from our site, which have their own privacy policies governing user data collection.
  4. Communications initiated by us, such as newsletters, emails, calls, or text messages (SMS).

Processing Activities

This Privacy Policy is designed to guide you on the following activities:

  1. Using Our Applications and Services: As an authorized user, your access and interaction with our applications and services are subject to data collection and processing practices outlined here.
  2. Visiting Our Websites: When you navigate through our websites linked to this policy, we may collect certain information as described in the subsequent sections.
  3. Communications: We may reach out to you via various channels for updates, promotional offers, or support, and these communications are also governed by our privacy practices.

Personal Data Collection

We collect diverse types of personal data (hereafter “Personal Data”) to enhance your experience with our Platform and provide the requested services. Our data collection practices include:

  1. Account Information: Details associated with your account creation, such as username, email address, and password hash.
  2. Payment Information: Transaction details when you make purchases or subscriptions through our Platform. This includes cardholder information but is securely encrypted.
  3. Financial Information: Data related to your financial status, including bank account numbers (if provided for seamless transactions) and financial history (for analytics purposes).
  4. Purchase Information: Records of products or services bought from us, including quantities, dates, and prices.
  5. Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile network information to facilitate user experience and analytics.
  6. Location Data: Your geographic location data (with your consent) for personalized service and marketing.
  7. Feedback and Reviews: Any comments, ratings, or reviews you provide on our Platform contribute to product improvement and are treated confidentially.
  8. Social Media Information: If you choose to connect our Platform with your social media accounts, we may access publicly available information from these platforms.
  9. Product Information: Details about products or services you express interest in or purchase, including preferences and customization choices.

We collect this data through various methods: user input forms, account settings, browsing interactions, automated technologies (like cookies), and third-party service providers who assist us in gathering and processing information.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. They play a crucial role in enhancing user experience:

  1. Strictly Necessary Cookies: These ensure basic functions of our Platform, such as remembering login credentials and maintaining session continuity.
  2. Preference Cookies: Customizing your preferences, such as language settings and display options, to provide a personalized experience.
  3. Analytics Cookies: Tracking user behavior on our sites for analytics purposes, helping us understand user trends and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain Personal Data only for as long as necessary or permitted by law:

  1. Legal Requirements: We may store data longer than required to comply with applicable laws, regulations, or legal processes.
  2. Business Needs: Some information is retained to support business operations, improve our services, and conduct research and analysis.
  3. User Consent: Data associated with active user accounts will be retained until the account is inactive or closed, unless specifically requested by you for deletion.

Upon request, we will delete or anonymize your Personal Data, except when retention is mandatory by law.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your Personal Data:

  1. Access and Rectification: You can request access to the Personal Data we hold about you and ask for corrections if it’s inaccurate or incomplete.
  2. Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your data, except when prohibited by law.
  3. Restriction: You have the right to restrict the processing of your data in specific cases, such as during a dispute over its accuracy.
  4. Data Portability: Upon request, we can provide your Personal Data in a structured format, allowing you to transfer it to another controller.
  5. Objection: You can object to the processing of your data for specific purposes, including marketing activities.
  6. Non-Discrimination: We are committed to treating all users fairly and will not discriminate against those who exercise their privacy rights.
  7. Appeals/Complaints: If you believe your privacy rights have been infringed, you have the right to file an appeal or complaint with us or relevant data protection authorities.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your Personal Data.

Contact Information

For any questions, comments, or requests related to privacy and data protection:

  • Email: [email protected]
  • Postal Address: AI Client Satisfaction Score Monitoring, Privacy Team, [Your Address], [City, State, ZIP]